Terms of Service

Acceptance of Terms

These Terms of Service govern your access to and use of the website located at www.xuxun.autos, and any services, quotations, or transactions offered through it by Jingzhou Xuxun Trading Co., Ltd. By accessing the website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using the website or placing an order. They set out the rules that apply to our relationship, including how orders are placed, how payments and delivery work, and the limits on our liability. If you do not agree to these terms, please discontinue use of the website and do not place orders or submit enquiries.

We may ask you to confirm your acceptance in writing before processing certain orders, and that confirmation forms part of the agreement between us. These terms may be supplemented by specific terms in a quotation, order confirmation, or separate written agreement, and where a conflict exists the more specific document will govern for that transaction.

About the Company

This website and the services described on it are operated by Jingzhou Xuxun Trading Co., Ltd., a company engaged in computer systems design and related services, together with cross-border sourcing, distribution, and integrated logistics support. The developer of the website is Xuxun.

Our registered business address is Room 402, Gate 1, Building 2, Fukang Community, No. 59, Wangjia Fifth Lane, Douhudi Town, Gongan County, Jingzhou - 434300, China. Throughout these terms, the words we, us, and our refer to the company.

You can contact us by email at office@xuxun.autos or by telephone at +19342846986. We operate in English and aim to respond to enquiries within one business day.

Definitions

In these terms, the following words have the meanings set out below. The word website means the site at www.xuxun.autos and all pages, features, and content made available through it. The word services means product sourcing, order management, logistics coordination, systems design, and related support that we provide.

The word you refers to any individual or business that visits the website or requests our services. The word order means a request for goods or services that we accept and confirm in writing. The word goods means any physical products sourced, dispatched, or delivered as part of our services.

The word confirmation means the written document in which we set out the goods, quantities, pricing, payment terms, and delivery terms that apply to a specific order. Other capitalised terms used in these terms have the meanings given to them where they first appear.

Eligibility

You must be at least eighteen years of age, or the age of majority in your jurisdiction, to use this website and to enter into transactions with us. By using the website you represent that you have the legal capacity to enter into a binding agreement.

If you are using the website on behalf of a business or organisation, you represent that you have authority to bind that entity to these terms, and the term you will then apply to that entity as well as to you personally where applicable.

We may refuse service to any person or entity in our discretion, including where we have reason to believe that a user is misrepresenting their identity or is located in a jurisdiction where our services are not available.

Our Services

We provide cross-border sourcing and integrated systems design services. Our work may include identifying and vetting suppliers, preparing quotations, coordinating inspection and packing, arranging dispatch, tracking shipments, and providing after-sales support. We also design digital systems that help clients manage orders, inventory, and supplier relationships.

The specific scope of any engagement is defined in the quotation or written agreement we issue for that engagement. We may refine the scope, pricing, or delivery terms before an order is confirmed, and no binding obligation arises until we issue a written confirmation.

We work with third party carriers, customs brokers, and logistics providers to complete deliveries. While we coordinate these providers, the terms that apply to the physical carriage of goods may be governed by the carrier documents issued for each shipment.

Because supply chains can change, we may substitute an equivalent product or source where necessary to fulfil an order, provided the substituted goods meet the agreed specification. Where a substitution would change material terms, we will notify you and obtain your agreement before proceeding.

Account and Communication

Where we provide you with access to a client area or require contact details to process an order, you agree to provide accurate, current, and complete information, and to keep that information up to date. You are responsible for maintaining the confidentiality of any credentials associated with your account.

You agree to notify us promptly if you become aware of any unauthorised use of your account or credentials. We may suspend access to any account where we suspect a breach of security or a violation of these terms.

By providing your email address and telephone number, you consent to receive communications from us related to your enquiry or order, including quotations, confirmations, and delivery updates. You may update your contact preferences by writing to us at any time.

Orders and Ordering

When you submit an enquiry or order request, we will review the details and respond with a quotation or a request for further information. A quotation is not a binding offer and may be withdrawn or revised before acceptance. An order becomes binding only when we issue a written confirmation that references the goods, quantities, pricing, and delivery terms.

You are responsible for the accuracy of the specifications you provide, including product descriptions, quantities, packaging requirements, and delivery addresses. Errors in the information you provide may result in additional costs or delays, and we will not be responsible for those costs where the error is yours.

We may decline or cancel any order where we cannot verify the details, where the goods are unavailable or restricted, or where the order would breach applicable law. If we cancel an order after payment, we will refund any amounts you have paid in accordance with these terms.

Pricing and Payment

Prices are quoted in the currency stated in the quotation and are exclusive of taxes, duties, and freight unless we state otherwise. Import duties, customs charges, and other fees levied by authorities in the destination country are your responsibility unless we have agreed in writing to include them.

Payment terms, including any deposit required and the timing of the balance, are set out in the order confirmation. We may suspend or cancel an order if payment is not received by the agreed date. All payments must be made through the methods we specify in writing.

Where a deposit is required, it will be applied to the price of the order. Deposits may be non-refundable where we have begun sourcing or preparing goods, and we will explain any non-refundable amounts before you pay.

Shipping and Delivery

We will use reasonable efforts to dispatch goods by the estimated dates provided in the confirmation, but delivery times are estimates and are not guaranteed. Delays may arise from customs clearance, carrier capacity, weather, or other events beyond our control, and we are not liable for delays caused by those events.

Risk of loss passes to you in accordance with the delivery terms stated in the confirmation, which may reference standard trade terms such as FOB, CIF, or DAP. You must inspect goods promptly on arrival and notify us of any shortage or damage within the timeframe set out in the confirmation or in our returns policy.

Where you arrange your own freight or collect goods directly, risk passes to you when the goods are made available to you or to your carrier, as described in the confirmation.

Returns and Refunds

We want you to be satisfied with your order. If goods arrive damaged or do not match the confirmed specification, contact us within seven days of delivery with photographs and a description of the issue, and we will work with you to arrange a replacement, credit, or refund where appropriate.

Custom or made-to-order goods, and goods sourced to specific requirements, may not be returnable except where they are defective or do not match the confirmed specification. Any refund we agree to issue will be processed using the original payment method within a reasonable time after the goods are received and inspected.

Please retain all original packaging and documentation for any goods you intend to return, as these may be required to complete a claim with the carrier or supplier.

If a dispute arises about the condition or specification of delivered goods, we may request an independent inspection, and the findings of that inspection will be taken into account when we determine the appropriate remedy. We will keep you informed at each stage of any return or refund process.

Intellectual Property

The website and all of its content, including text, graphics, logos, icons, and software, are owned by the company or its licensors and are protected by copyright, trademark, and other intellectual property laws. The Xuxun name and wordmark may not be used without our prior written permission.

We grant you a limited, revocable, non-exclusive licence to view and use the website for your own business purposes. You may not copy, modify, distribute, or create derivative works from the website content, nor may you use any automated means to scrape or harvest data from the website.

Any feedback, suggestions, or ideas you provide about the website or our services may be used by us without restriction or obligation to you, unless we have agreed otherwise in writing.

Acceptable Use

You agree not to use the website in any way that is unlawful, fraudulent, or harmful, or that could interfere with the operation of the website or the experience of other users. This includes uploading malicious code, attempting to gain unauthorised access to our systems, or submitting false or misleading information.

You also agree not to misrepresent your identity or affiliation, not to use the website to distribute unsolicited commercial messages, and not to attempt to reverse engineer or circumvent any security features of the website.

We may investigate any suspected violation of this section and cooperate with law enforcement authorities where appropriate, which may include disclosing information in accordance with our Privacy Policy.

Third Party Links and Services

The website may contain links to third party websites or reference third party services such as carriers, payment processors, or logistics providers. These links are provided for convenience only, and we do not control or endorse the content or practices of those third parties.

Your dealings with third parties, including any terms, conditions, or policies that apply, are solely between you and the third party. We are not responsible for any loss or damage arising from your use of third party websites or services.

We encourage you to review the terms and privacy policies of any third party website you visit, including those reached through links on this website.

Disclaimers and Limitation of Liability

The website and our services are provided on an as is and as available basis, and we make no warranties, whether express or implied, regarding the accuracy, completeness, or reliability of the content, or that the website will be uninterrupted or error free. We disclaim all implied warranties to the fullest extent permitted by law.

To the maximum extent permitted by law, the company will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of the website or our services. Our total aggregate liability will not exceed the amount you paid to us for the specific order or service giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold harmless the company, its officers, employees, and agents from any claims, losses, damages, liabilities, and expenses, including reasonable legal fees, arising out of your use of the website, your breach of these terms, or your violation of any law or the rights of a third party.

This obligation extends to claims brought by third parties as a result of content or information you submit to us, and to claims arising from your failure to comply with the specifications or legal requirements applicable to the goods you order.

This obligation survives the termination of these terms and your use of the website.

Termination

We may suspend or terminate your access to the website, or decline to process future orders, at any time if we believe you have breached these terms or acted in a way that could harm the company or other users. We may also terminate the website or any part of it at our discretion.

You may stop using the website at any time. Termination of these terms does not affect any orders already confirmed, which will continue to be governed by these terms until they are fulfilled or otherwise resolved.

Provisions that by their nature should survive termination, including those relating to intellectual property, disclaimers, limitation of liability, and indemnification, will continue to apply after termination.

Governing Law

These terms are governed by and construed in accordance with the laws of China, without regard to its conflict of law principles. Any dispute arising out of or related to these terms or the services will be subject to the exclusive jurisdiction of the courts located in Jingzhou, China.

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Our failure to enforce any provision does not waive our right to enforce it later.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, practices, or legal requirements. The updated terms will be posted on this page with a revised date at the top.

Your continued use of the website after the updated terms take effect means that you accept the changes. If you do not agree with the updated terms, you should stop using the website and contact us with any questions.

For orders already confirmed, the terms in effect at the time of confirmation will continue to govern that order unless we and you agree otherwise in writing.

Contact Information

If you have questions about these Terms of Service, or about any order or service, please contact us using the details below.

Jingzhou Xuxun Trading Co., Ltd.
Room 402, Gate 1, Building 2, Fukang Community, No. 59, Wangjia Fifth Lane, Douhudi Town, Gongan County, Jingzhou - 434300, China

Email: office@xuxun.autos
Phone: +19342846986